Fast delivery
Orders ship within 1 business day. Delivery typically takes 1–3 business days to Finland 4–8 business days to EU.
14 days return
Changed your mind? Returns are free within 14 days of delivery.
Secure payments
All major payment methods. Secure, encrypted checkout.
Delivery methods and pricing
We ship from Finland to all EU countries. Available shipping methods and rates vary by destination country. You can see the shipping options and current rates for your country at checkout.
All prices include 25.5% Finnish VAT.
How to return
Start return / cancellation
Log in to your account and click the return/cancel button next to your order. You can also request a return by emailing us at contact [ at ] ruffy.fi.
Read the return instructions
You'll receive the return instructions by email. Please ensure that all returned items are in resalable condition with the original tags still attached.
Drop it off at a pickup point
Return your order according to the return instructions. Returns are free of charge for the customer.
Receive your refund or exchange
Your return will be processed once it has arrived back at our warehouse. We process refunds and exchanges within 2 business days.
FAQ
How long does a return take?
Once we've received and inspected your return, we'll process your refund or ship your exchange within 2 business days. Depending on your payment method, it may take an additional 2–5 business days for the refund to appear in your account.
Are returns free?
Yes – returns and exchanges are completely free.
Can I exchange for a different size?
Yes. When submitting your return request, please mention that you'd like to exchange the item for a different size. If your preferred size is in stock, we'll ship it to you once we've received your returned item back at our warehouse.
Do you ship internationally?
Yes, we ship to all EU countries.
Where can I track my order?
After placing your order, you'll receive an order confirmation by email. Once your order has been processed and shipped, we'll send you another email with the tracking number. You can also track your order by logging into your customer account using the same email address you used when placing your order.
